Business Communication Skills

Focus and Suitability

Course Summary

This is our entry level business English course, and is suitable for students in the middle or later years of secondary school, or those at vocational school who are interested in gaining basic ‘survival skills’ in English for work or travel.

The course incorporates office English, including form-filling, making appointments, telephone skills, note taking, describing products and services, and giving basic presentations in English. Participants will also learn survival skills for travel, including carrying out bank transactions abroad, making hotel reservations, interpreting signs and symbols, and asking for directions.

The aim of the course is to develop learners’ ability to talk about themselves, their work and their company, and the language and to practise the skills that will allow them to function at a basic level within an English-speaking office environment or when travelling.

This course is a great option for students who want to practise and develop their communication skills for travel or the world of work.

A2/B1

Pre-Intermediate/

Intermediate

Target Age

14-18 years

CEF Level

A2/B1

Length of Course

1 Week

Hours per Week

Core Contents

'Can do' Outcomes

I can use common job titles and write job descriptions for different posts within a companyI can devise and complete an application form I can make and receive telephone calls, take notes and leave messagesI can arrange appointments and meetings I can prepare and deliver a short spoken presentation, working from notes, and provide feedback to my peersI can describe and compare products,I can give, check and confirm information about a productI can make and respond to a complaint and negotiate a solutionI can design and describe a new product, devise a slogan for its marketing and present a simulated radio advertisement for it.I can give my opinion about a product and suggest possible improvementsI can use vocabulary related to times, weights and measurementsI can use vocabulary related to common banking transactionsI can design and describe a holiday in a positive way to a potential clientI can ask for and give basic travel informationI can suggest suitable holidays for various types of clientI can take and make a hotel reservationI can give basic descriptions of places and directions for how to reach themI can present and discuss places of interest to visit in the UK and describe some traditional British dishesI can identify the roles of different departments within a companyI can describe why a famous person might be suitable for a particular jobI can identify, name and describe common items of office equipmentI can interpret a range of common signs, symbols and icons

Meeting people and making introductionsJob title and duties; filling in formsTelephoning; taking notes and messagesMaking appointments and arranging meetingsDescribing, designing and selling products and servicesRequesting, providing and checking informationMaking and responding to complaintsDates, times, weights and measurements Carrying out bank transactionsGiving a simple presentation in EnglishMaking hotel reservationsDescribing places; requesting and giving directionsThe roles of different departments in a companyPersonality types and their suitability for specific jobsIdentifying, naming and describing office equipmentInterpreting signs and symbols